At Sillove, we care deeply about your experience. If your silver jewellery order doesn’t meet your expectations, our return and refund process is designed to be simple, secure, and customer-friendly.

• Customers may return products within 15 days of delivery.

• Items must be unused, undamaged, and in original packaging with all tags, labels, and certificates intact.

• This return policy applies only to purchases made directly through our official website: www.sillove.com.

• If your product was purchased from another platform/marketplace, the return policy of that platform will apply.

• In the rare case you receive an empty package or a missing product, notify our Customer Support team within 48 hours of delivery.

• To process your claim, we may request a 360° unboxing video clearly showing the sealed package being opened.

• Claims without adequate proof or visible tampering may be rejected.

We strongly recommend recording a full unboxing video showing the intact seal before opening. This ensures transparency and helps us resolve disputes swiftly and fairly.

• Raise a return request via our website or contact Customer Support.

• Once approved, a reverse pickup will be arranged.

• Please be available to hand over the product and attend any verification calls from our logistics partner.

• Missed calls or unavailability may delay or cancel the pickup.

• If multiple products are returned but some are missing, we reserve the right to deduct up to the full MRP of the missing item(s) from your refund.

• Promotional/free items must also be returned if the associated product is returned.

The following are not eligible for returns or exchanges:

• Discounted items or purchases during sales

• Orders placed using discount coupons or promotional codes

• Sillove Pure 999 Silver Coins Collection

• Sillove 999 Silver Idols & Idol Frames Collection

• If the return is initiated for reasons other than product damage/defect, return shipping charges will be deducted from the refund.

• Once the returned product is received and inspected, refunds are processed within 2–3 business days to the original payment method.

• Available under the same conditions as returns.

• Replacement will be shipped once the original item is received and verified.

• Subject to stock availability.

• Sillove reserves the right to cancel any order without prior confirmation.

• We may conduct verbal or written verification of details (address, product quantity, phone number) before shipping.

For assistance or concerns, contact our Customer Support:

• Email: care@sillove.com
• WhatsApp: 9898100925

We’re here to help ensure your Sillove experience is smooth and delightful.