Sillove , we take pride in ensuring that your silver jewellery reaches you quickly, safely, and with complete transparency. Our domestic shipping process is designed to be smooth, reliable, and customer-focused—because your trust matters to us.

• Orders are dispatched within 48 hours of confirmation.
• During Indian public holidays or festive seasons, dispatch may extend to 72 hours.
• Once shipped, delivery typically takes 3–7 working days, depending on your location and courier partner availability.

Note: These timelines are indicative. Delays may occur due to payment authorisation, regional restrictions, or unforeseen circumstances.

While we strive for punctual deliveries, certain factors may be beyond our control:

• Natural calamities, strikes, or local disruptions

• National/public holidays

• Incomplete or incorrect address/contact details

• Customer unavailability at the time of delivery. Customers are responsible for delays or returns caused by inaccurate information or missed deliveries.

• We provide one-time FREE reverse pickup for returns/exchanges within India.

• Additional returns/exchanges for the same order will incur shipping charges borne by the customer.

• Items purchased under discounts, offers, or promo codes are not eligible for returns.

• Refunds, if applicable, will reflect only the net amount paid after discounts.

Every order is packed in a premium, tamper-proof box, designed to make your unboxing experience memorable.

• Please inspect the parcel at delivery and do not accept packages that appear damaged or opened.

• For smooth resolution of claims, we recommend recording a 360° unboxing video when opening your package.

• We partner with trusted domestic logistics providers to ensure reliable, trackable deliveries.

• All online transactions are processed securely via Payu.

• Once dispatched, your tracking ID will be updated under the ‘My Orders’ section of your account.

• You will also receive tracking details via SMS/email.

• Track your package anytime through our Order Tracking page.

• We reserve the right to cancel orders without prior notice in case of discrepancies.

• Verification calls or emails may be made to confirm address, contact details, or item quantity.

• Orders may be held or cancelled if confirmation is not received.

For queries related to shipping, returns, or tracking, reach out to us at: