We’re here to make your shopping experience seamless and delightful.

For any queries, reach out to us at care@sillove.com or call us at +91-9898100925 (Mon–Sat, 10 AM – 7 PM IST).

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is successful.

How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location. Premium courier partners like Blue Dart and Delhivery ensure safe and timely delivery.

Do you offer international shipping?

No,  Not yet.

What payment methods are accepted?

We accept all major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is available for select pin codes.

Is my payment secure?

Absolutely. We use encrypted payment gateways to ensure your transactions are safe.

What is your return policy?

You can request a return within 7 days of delivery if the product is unused, unworn, and in its original packaging.

How do I initiate a return/exchange?

Contact our support team with your order ID. We’ll arrange a reverse pickup and process your request.

Are there items not eligible for return?

Customized, engraved, or discounted items are non-returnable unless damaged during delivery.

How do I care for my silver jewellery?

Store in a dry, airtight box. Avoid contact with perfumes, chemicals, and water. Clean gently with a soft cloth to maintain shine.

Do you provide authenticity certificates?

Yes, every piece comes with a 925 Sterling Silver authenticity certificate.

Do your products come with a plating warranty?

Selected jewellery is covered under a 3-month plating warranty.

Can I get my jewellery repaired?

Yes, we offer repair services. Reach out to support with details, and we’ll guide you through the process.